Airport News: Passengers at airports will no longer have to wait for long in front of the baggage belt for their baggage. After the strictness of the Bureau of Civil Aviation Security (BCAS), the baggage waiting time has started decreasing at six major airports of the country. These airports include Delhi as well as Mumbai, Kolkata, Chennai, Hyderabad and Bangalore airports.
It is noteworthy that in a survey conducted in January 2024, BCAS found that about 37.8 percent of passengers at these six airports have to spend more than 30 minutes on the baggage belt waiting for their baggage. After which, BCAS had asked to reduce the baggage waiting time citing the global standards set by the International Air Transport Association (IATA).
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A new exercise started at six airports
According to BCAS, keeping in mind the rules of the International Air Transport Association, the OMDA agreement with airport operators clearly states that the luggage of the passengers should be delivered within 30 minutes of the arrival of the aircraft. Keeping this agreement in mind, a new exercise was started at these six airports, the aim of which was to reduce the baggage waiting time.
According to BCAS, this exercise was started on 14 January 2024. At that time only 62.2% of the passengers were able to get their baggage within the time limit set by IATA. As part of this exercise, BCAS reviewed the root causes with all domestic airlines and airport operators, due to which there was a delay in the delivery of baggage.
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System upgradation and strict monitoring resulted in better results
After the review, service and monitoring were improved by upgrading equipment as per the requirement in the airports. This exercise of BCAS paid off and the results of this exercise are visible in all the six airports. According to BCAS, while on 14 January 2024, only 62.2 percent of the passengers were able to get their luggage within 30 minutes, after 16 weeks of exercise, that percentage has reached 92.5.
According to BCAS, after 16 weeks of exercise, now 92.5 percent of the passengers at six airports are getting their luggage within 30 minutes as per the rules of International Air Transport Association. Whereas only 7.4 percent of the passengers had to wait for 31 to 50 minutes for their luggage. At the same time, the number of passengers waiting for more than 50 minutes for their baggage is only 0.2 percent.
Tag: Airport Diaries, Delhi Airport, IGI Airport
first published : May 21, 2024, 5:57 PM IST
